Frequently Asked Questions

What happens to my deposit or payment if I cancel my booking?

If you need to cancel, your deposit or payment can either be refunded or held as a credit for a future booking, depending on our notice period policy.

Cancellation Notice Period:
– For bookings outside school holiday peak periods, cancellations must be made at least two weeks before your arrival.
– For bookings during school holiday peak periods, cancellations must be made at least one month before your arrival.

Cancellations made after these cut‑off times may not be eligible for a refund. In special circumstances, the Welfare Fund Committee may consider late cancellations; however, this does not include cancellations due to bad weather or a change of mind.

Are pets allowed?

Pets are not allowed inside your unit.

What do I need to bring with me?

The units are self contained however linen and towels are not provided. Pillows (excluding pillow covers) and blankets are provided if you do not wish to bring your own.